The most important premises of BIG MAX are quality, innovation and function of all products.
Big Max stands for Big Service.

We are Europe`s trolley manufacturer no.1 and was founded 1994. The quality of products has been improved every year and this gives us the confidence to offer an extended warranty of up to 5 years for BIG MAX Push- and Pull trolleys.

BIG MAX golf bags and travelcover are manufactured using high-quality materials and captivating functions. BIG MAX product lines cover most needs of golfers and follow the successful philosophy:
Everyone is different and has different requirements

Warranty

Claim or register your bigmax product. Register your cart and get up to 5 year warranty

FAQ’s

If you have questions about our products this is the place. Check our most frequently questions.

Contact

Don’t hesitate to contact us if you have any queries or questions. We answer asap

How can we help you?

Guarantee

  • How long do I have a guarantee on my bag?

    You have a 2 year guarantee on your bag from the date of purchase. There is an option to extend the warranty to 3 years by registering online.

  • How long do I have a guarantee on my travel cover?

    You have a 2-year guarantee on your Travelcover from the date of purchase. There is an option to extend the warranty to 3 years by registering online.

  • How long do I have a guarantee on my push / pull cart?

    You have a 2-year guarantee on your push / pull cart from the date of purchase. There is an option to extend the warranty to 5 years by registering online. You will receive a +1 year guarantee with the return of the guarantee card.

  • How long do I have a guarantee on my electric cart?

    You have a 2 year guarantee on your electric cart from the date of purchase. You also receive a 2-year guarantee on your battery and charger.

  • Claim

  • What happens if my travel cover is damaged during a trip?

    Due to the “Montreal Convention”, the airline is liable for destruction, loss or damage to checked baggage, regardless of fault.

  • What do I do if my product is faulty?

    You can immediately contact us personally by calling up the complaint form at https://bigmaxgolf.com/claim/. Personal contact is important, which is why the retailer from whom you bought the product has all the information needed to process a complaint

  • My trolley won't go straight?

    You will find an Allen key in the packaging of every newly purchased trolley. You can find out how to use this in the enclosed operating instructions or under the item "User Manual" on our homepage for the respective trolley. If you can no longer find your trolley on our homepage, contact us at [email protected]

  • Product Questions

  • How many clubs fit in your cart bags?

    All of our cart bags are designed with a divider for 14 clubs.

  • Will my oversized putter grip fit in your cart bag?

    Our cart bags are designed with an extra large putter compartment so that every commercially available putter grip should fit.

  • What does hybrid mean for your carrybags?

    Hybrid means that the carrybag is designed to also be used as a cartbag.

  • How do I protect my clubs in your travel bags?

    We recommend the BIG MAX “Spine” as protection. https://bigmaxgolf.com/produkt/big-max-spine/ With our i-Guard Travelcover, your clubs are already protected.

  • Which umbrella holder fits my trolley?

    QF is short for Quick Fix. Accessories with this designation fit on all of our push / pull trolleys. For trolleys that do not have a QF holder, we recommend the Rainstar Classic.

  • Can I also use my umbrella as a parasol?

    We have two umbrella models that fit in any weather due to their U.V. protection. The BIG MAX Aqua UV umbrella and the BIG MAX Aqua UV XL umbrella.

  • Can I personalize my product?

    On our website it is possible to request a name tag for each travel cover. This is free. It usually takes about 3 weeks for delivery

  • Address: 7431 S. Madison Street, Tacoma, WA 98409
    Email: [email protected]

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